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Northern Wyoming Mental Health Center Inc.

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Title:Mental Health Manager
Location:Buffalo, Wyoming


The County Manager is responsible for the supervision of the Mental Health & Substance Abuse Professionals employed within the respective county or counties. The County Manager is generally assigned a a part-time clinical caseload and corresponding workload standard.



Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Provide community-based services when clinically indicated.

• Complete work based on task assignment and Center standards, assuring the provision of a high level of quality service to the clients.

• Develop and implement service delivery systems consistent with Center goals and objectives in conjunction with county level needs and plans.

• Produce quality work products based on task assignment, assuring completeness, accuracy, and professionalism.

• Meet Center direct service hour standard as established through the productivity requirement.

• Demonstrate the ability to utilize clinical skills in the delivery of mental health and substance abuse services.

• Evaluate and coach subordinate staff in the delivery of mental health and substance abuse services.

• Demonstrate proactive management and administration of county programs, including continuous representation of the county's needs and plans in support of Center goals and objectives.

• Assure Center policies, procedures, standards, guidelines, and administrative directives are carried out in all programs.

• Communicate effectively, both verbally and in writing, with administrative, clinical, and support staff, other agencies and clients.

• Maintain effective communication with co-workers regarding needs and status of projects being completed.

• Oversee the protection and upkeep of facilities and equipment, as assigned, assuring potential problems are identified and resolved in a timely manner which provides comfort, safety, and privacy to clients and staff.

• Complete clinical and administrative paperwork in a timely manner and according to Center standards based on directives and feedback from administration, and in compliance with internal and external audit/survey/review requirements.

• Assure the quality and completeness of all records and reports.

• Demonstrate a working knowledge of the budget process and fiscal procedures.

• Submit budget requirements to Finance Manager on an annual basis.

• Assure working hours are consistent with Center expectations, providing consistent attendance and punctuality, and appropriately arranging absences.

• Utilize time and resources effectively and efficiently through planning and organization.

• Manage multiple tasks, assess situations, and determine priorities to fit Center needs.

• Demonstrate dependability, adaptability, and initiative in work ethic and attitude, adapting to changing task assignments as clinical, programmatic, and administrative needs change.

• Demonstrate behaviors that evidence awareness of consequences of actions and decisions, remaining acutely aware of personal and professional limitations.

• Maintain positive relationships with staff, demonstrating professionalism through consistent positive and productive interactions.

• Demonstrate appropriate use of management structure and supervison, maintaining functional and proactive contact with supervisor.

• Conduct supervision and evaluation of staff in a manner designed and carried out to encourage professional growth, identify and remediate deficiencies, identify and recognize outstanding performance, assess progress towards the employee's personal goals, and assist the employee in carrying out the duties and responsibilities of their position.

• Demonstrate professionalism through consistently positive and productive interactions with other members of the administrative, management, clinicial, and support staff, utilizing appropriately the organizational structure for issue discussion.

• Participate, as assigned, in the interviewing and orientation process of new staff in cooperation and coordination with the Human Resources Manager, Clinical Director, and Executive Director.

• Positively represent the Center in the community, maintaining functional and productive relationships with other agencies, individuals, and businesses.

• Assure appearance and behavior reflect the professional image of the Center and are consistent with task expectations.

• Conduct all tasks in compliance with Center and professional ethical standards.

• Assure confidentiality of clients, clinical materials, and all legally protected information at all times and in all modalities including verbal, written, and electronic communications.

• Responsible for addressing complaints and resolving problems as appropriate, and referring to the Clinical Director and Human Resources Manager as appropriate.

• Implement any and all quality improvement findings as directed, providing continuous oversight of quality and appropriateness of services for compliance with State, Medicaid and CARF standards, and all existing laws.

• Attend and participate in scheduled supervision.

• Demonstrate flexible scheduling to meet the needs of clients served.

• Complete all Relias Learning courses as assigned.

• Assure the application of, and adherence to, all safety standards and requirements.

• Understand and apply principles of diversity in program development.

• Perform other duties as assigned and not specified above.



Competency Statement(s)

• Adaptability - Ability to adapt to change in the workplace.

• Analytical Skills - Ability to use thinking and reasoning to solve a problem.

• Business Acumen - Ability to grasp and understand business concepts and issues.

• Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.

• Communication, Oral - Ability to communicate effectively with others using the spoken word.

• Communication, Written - Ability to communicate in writing clearly and concisely.

• Conceptual Thinking - Ability to think in terms of abstract ideas.

• Conflict Resolution - Ability to deal with others in an antagonistic situation.

• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

• Deductive Reasoning - Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.

• Decision Making - Ability to make critical decisions while following company procedures.

• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

• Enthusiastic - Ability to bring energy to the performance of a task.

• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.

• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.

• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.

• Innovative - Ability to look beyond the standard solutions.

• Interpersonal - Ability to get along well with a variety of personalities and individuals.

• Judgment - The ability to formulate a sound decision using the available information.

• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.

• Management Skills - Ability to organize and direct oneself and effectively supervise others.

• Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.

• Organized - Possessing the trait of being organized or following a systematic method of performing a task.

• Presentation Skills - Ability to effectively present information publicly.

• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

• Reliability - The trait of being dependable and trustworthy.

• Responsible - Ability to be held accountable or answerable for one’s conduct.

• Safety Awareness - Ability to identify and correct conditions that affect employee safety.

• Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.

• Team Builder - Ability to convince a group of people to work toward a goal.

• Working Under Pressure - Ability to complete assigned tasks under stressful situations.



Education: Master's Degree Required, Field of Study: Behavioral Health

Experience: 3 plus years of experience in Administration/Supervision

Five years experience in the provision of mental health and substance abuse services.

Computer Skills: Must be proficient in basic computer programs and willingness to learn clinical documentation applications.

Certifications & Licenses:

Master's level therapist, licensed in the State of Wyoming

Other Requirements: Minimum of five (5) years documented experience providing mental health/substance abuse treatment services. Minimum of three (3) years documented supervisory or administrative experience.

Hours:Hours generally are from 8:00 a.m. - 5:00 p.m., Monday - Friday.
Benefits:Full-time employees are eligible for an excellent benefit package the first of the month following commencement of employment. This outstanding package includes medical/Rx, dental, vision, life insurance, and retirement plans. Annual leave, family emergency leave, sick leave, and holidays are also awarded. The Center covers workers' compensation, professional liability insurance, staff development opportunities, and an accredited e-learning program.
Contact:Human Resources Manager
Address:Northern Wyoming Mental Health Center
909 Long Drive Suite C
Sheridan, Wyoming, 82801

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