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Northern Wyoming Mental Health Center Inc.

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Title:Gatekeeping Case Manager/Job Coach - Psychosocial Rehabilitation Program
Location:Sheridan, Wyoming

The Gatekeeping Case Manager/Job Coach provides skill training and support to clients to obtain and maintain employment; develops rehabilitation plans; and provides case management services to facilitate maximum community integration.


Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Instruct client in development and/or restoration of basic skills necessary to function more independently in the community in an age-appropriate manner, and which help the client meet the goals stated in the treatment plan.
  • Implement that portion of the client's treatment plan which assists the client and family to gain access to needed medical, social, educational, and similar community services as a means of avoiding out of home or community placement.
  • Provide skill training in conjunction with client's treatment plan and under the direction of client's primary therapist.
  • Utilize the supported employment model to provide job development and job coaching services.
  • Develop and maintain relationships with local businesses.
  • Train clients in the skills, attitudes, and behaviors necessary to meet the requirements of the job.
  • Provide support on and off job site to clients as required to maintain employment.
  • Participate on a team to develop rehabilitation plans focused on improving areas of the client's life with a significant focus on employment. This includes attendance and participation at core team meetings.
  • Provide crisis intervention, ongoing problem solving, monitoring, and follow-up to aid recipients in developing strengths and supports while increasing their community integration and resource acquisition so that out of home or community placement is not likely or less frequent.
  • Provide detained persons and their families with program information, obtain needed releases, and help enroll in services as appropriate.
  • Track all stipulated agreements and directed outpatient commitments and set up all review team meetings (with in house treatment team) prior to the 6-month review hearing. Track and gather information for DOC client 6-month reviews, write letter to the county attorney documenting progress and adherence to treatment, have the letter reviewed by program manager prior to sending, send appropriate copies, file in chart, and send to the County Attorney in timely manner.
  • Attend all 6-month review hearings or other hearings as requested by the County Attorney or the Court. Testify to the client's compliance and adherence to treatment, issues, progress, etc.
  • Gather and track all data for clients and non-clients in the title 25 system for 4 counties (Crook, Johnson, Sheridan and Weston).
  • Work collaboratively with law enforcement, examiners, legal system and clients. Maintain collaborative relationships with other entities.
  • Gather information from NWMHC staff on titled clients and record and report data appropriately.
  • Gatekeeper works with the client, treatment team, examiner and family to make recommendations to the court for 109 or 110 hearings.
  • Gatekeeper works with designated hospital or WSH on discharge planning, attending available hearings and providing options to the court.
  • Gatekeeper is responsible for follow up and outreach for those who no show to their appointments whether court ordered or not, document those attempts and attempt to re-engage in services as appropriate.
  • Provide necessary case management to clients to facilitate their maximum community integration.
  • Assure all contacts with staff, clients, and the general public are handled in a professional manner.
  • Create and maintain positive work relationships with staff, management, and agencies.
  • Effectively and efficiently utilize time management skills in the performance of duties.
  • Conduct all tasks in compliance with agency and professional ethical standards.
  • Maintain confidentiality in all interactions related to the agency.
  • Assure the application of and adherence to all safety standards and requirements by the agency.
  • Understand and apply the principles of diversity in all interactions with staff, clients, and the general public.
  • Complete all training requirements in designated time frames.
  • Achieve a minimum of 1200 direct service hours for the fiscal year.
  • Maintain necessary records as required by the program, including data entry as directed.
  • Complete all assignments and required documentation in a timely and accurate manner.
  • Attend and participate in all assigned staff meetings and supervision sessions.
  • Maintain a flexible schedule to meet the needs of the clients.
  • Is proficient in excel and can enter, track and maintain data.
  • Possible travel to other counties as needed.
  • Perform other duties as assigned.



Competency Statement(s)

  • Accountability - Ability to accept responsibility and account for his/her actions.
  • Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Communication, Written - Ability to communicate in writing clearly and concisely.
  • Conflict Resolution - Ability to deal with others in an antagonistic situation.
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
  • Enthusiastic - Ability to bring energy to the performance of a task.
  • Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
  • Friendly - Ability to exhibit a cheerful demeanor toward others.
  • Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
  • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
  • Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
  • Interpersonal - Ability to get along well with a variety of personalities and individuals.
  • Judgment - The ability to formulate a sound decision using the available information.
  • Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
  • Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
  • Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
  • Presentation Skills - Ability to effectively present information publicly.
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
  • Relationship Building - Ability to effectively build relationships with customers and co-workers.
  • Reliability - The trait of being dependable and trustworthy.
  • Resilient - Ability to recover from, or adjust to, misfortune or setbacks.
  • Safety Awareness - Ability to identify and correct conditions that affect employee safety.
  • Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.
  • Tactful - Ability to show consideration for and maintain good relations with others.
  • Team Builder - Ability to convince a group of people to work toward a goal.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
  • Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.



  • Education: Bachelor's Degree (four year college or technical school) Required, Field of Study: Psychology, Social Services, Human Relations
  • Computer Skills: Must be proficient in basic computer programs, Microsoft Office programs including Excel, and be willing to learn applicable agency records systems.
  • Other Requirements: Prefer experience in client skills training and case management services.
Hours:Generally, Monday-Friday, 8:00 a.m. - 5:00 p.m., with a designed 1 hour lunch break; flexible scheduling to meet the needs of the clients
Benefits:Full-time employees are eligible for an excellent benefit package the first of the month following commencement of employment. This outstanding package includes medical/Rx, dental, vision, life insurance, and retirement plans. Annual leave, sick leave, and holidays are also awarded. The Center covers workers' compensation, professional liability insurance, staff development opportunities, and an accredited e-learning program.
Contact:Human Resources Manager
Address:Northern Wyoming Mental Health Center, Inc
909 Long Drive, Suite C
Sheridan, Wyoming, 82801

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